Q1. Who can apply for New Water Connection?
Q2. What are areas to be commissioned by GMDW&SB at present?
▪ South Central Guwahati: Amiya Nagar Hill Top, Amiya Nagar, Krishna Nagar, Chandmari, Rajgarh/Pub Sarania.
Q3. How can we apply for a new water connection?
The applicant needs to perform the following procedure for applying the connection:
i) Select Area-The areas which are ready for connection will be listed.
ii) Select Sub Area- The areas which are ready for connection will be listed.
iii) Select Location on Map- Applicants need to confirm their household location on the map provided.
iv) Provide Email Address- Applicant needs to provide their email address for receiving the updates.
v) Provide Phone No- The applicant needs to provide their phone number. It is mandatory. This will be verified through an OTP and the same no will be used for all future communication.
vi) After verifying the phone number, the applicant shall fill up all the details as provided in the form.
vii) Applicant need to mandatory upload following documents.
a. Passport size photograph
b. Proof of Identity- anyone from the list
i. (Driving License/Pan Card/Passport/Bank Passbook/Aadhar Card/Voter ID)
c. Proof of Address- anyone from the list
i. (Driving License/Pan Card/Passport/Bank Passbook/Adhaar Card/Voter ID/ Electricity Bill)
d. Proof of Property- anyone from the list
i. GMC Property Tax Receipt
ii. GMC Tax Assessment Document.
e. The uploaded documents will be verified with the original documents during the time of Field Feasibility.
viii) User shall check all the details carefully before the final submit of form. After “Final Submit” the user shall be directed to payment gateway for online payment of Rs. 500 as application fees, as per GMDW&SB Tariff policy.
ix) After the payment of Rs 500, a digital receipt will be generated displaying the Application Number. Applicant needs to store this number for any future reference.
x) Applicant shall be updated about the status of application through SMS by GMDW&SB.
xi) GMDW&SB’s Engineer shall visit the applicant premise for the feasibility and scrutiny, and the same will be intimated to applicant through SMS & email.
xii) Once the applicant new house service connection request is approved by GMDW&SB’s competent authority, the consumer will be intimated though a SMS and email to pay the installation fee, as per the GMDW&SBs Tariff Policy.
xiii) Applicant shall pay the installation fee through the online portal. Once the fee is received, the new connection will be provided at consumer premises. Intimation shall be provided through SMS to the applicant.
Q4. What are the requirements for sanction of new water connection?
i) Board has provided/extended water distribution system in the area where the applicant resides or same have been taken
over by the GMDW&SB for water supply service.
ii) It is technically and legally feasible to supply water.
iii) The applicant should have following documents i.e.,
a. Proof of Identity,
b. Proof of Address and
c. GMC Tax Payment Receipt/GMC Tax Assessment Document.
iv) In case there are more than one occupier/ owner then the outstanding arrears/ dues in respect of the property, if any, will be shared by the owners and the share amount will be paid by the applicant.
v) No regular connection will be allowed in a vacant plot/piece of land.
vi) Assessment of technical feasibility and sanction of a commercial water connection including bulk connection falls in the jurisdiction of Executive Engineer concerned.
vii) Water Connection will be sanctioned for the basement of any building-subject to fulfillment of conditions.
viii) The sanction of connection in any premises is for providing water services to the applicant and it does not acknowledge or confer any title, ownership or occupancy right in favour of the applicant.
ix) Applicant is bound to abide by the conditions mentioned in the application form and is required to pay the charges as applicable from time to time.
Q5. What are the charges applicable for new water connection?
Q6. What is the time period of getting a connection?
Q7. I already have a connection in my name; can I apply for more connection?
Q8. What is the Average charge levied by the GMDW&SB?
Q9. What leads to disconnection/Termination of water supply connection?
• If the consumer fills incorrect information while applying for the connection.
• The consumer fails to pay water bill for 3 (three) consecutive months.
• The consumer uses pump deliberately in the service line to get water.
• If meter is tampered by the consumer.
• Consumer’s house is found inaccessible by the meter reader for (3) three consecutive times without valid reason.
• If the consumers are found making business out of GMDW&SB supplied water.